Barry Onions: The recent ILAM conference saw the inauguration of its new president

Article Abstract:

The new president of the ILAM, Barry Onions began his leisure career as a council chief recreation officer, and is currently director of community services for the same authority. He believes that training for leisure managers has improved and feels it is important that leisure is not divided. Currently, there are many different leisure organisation and associations and the ILAM's Campaign for Leisure will be a joint initiative. He hopes the ILAM will remain the dominant institute for leisure management.

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Management quality streak

Article Abstract:

One of the main aims of Total Quality Management (TQM) in the leisure industry is to meet and exceed the expectations of customers. While TQM is most commonly used in manufacturing, it can also be relevant to the provision of services by managers in the leisure industry, who should be concerned with value for money, effectiveness and efficiency.

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The attitude for altitude

Article Abstract:

Lyndon Gee, development director, Springboard UK, lays strong emphasis on having the right attitude to win and maintain customer relations in the leisure industry. Business Etiquettes, verbal and non-verbal communication skills and amicable nature provide strong foundation to an individual to move up in the organizational hierarchy

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