Using the culture concept in an organization development setting

Article Abstract:

Following a decade of popularity and widespread appeal, the organization culture concept is now entering a critical period in which it must demonstrate its capacity for useful application in practice. This article discusses a three-year organization development project in a large-scale public bureaucracy in Britain, British Rail, for which culture provided the conceptual focus of a strategy for change. From interviews with senior managers, the researchers/consultants generated qualitative data for grounded theories, and found that language is the primary cultural form of any organization. The researchers identified dominant dysfunctional cultural modes of thinking, and used labels ("isms") to facilitate the intervention process. The author concludes that, based on appropriate concepts, models, and theories, the culture perspective can be used to develop novel insights into organizational problems, new directions for change, and appropriate strategic processes. (Reprinted by permission of the publisher.)

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Using a design approach to assist large-scale organizational change: "10 High impact changes" to improve the National Health Service in England

Article Abstract:

The health care policy makers are developing a design science thinking approach that will help in bringing a large-scale organizational change. The English National Health Service (NHS) is used as a case study to show how design sciences will help in understanding the organizational theory and practice and also offer organization development (OD) some new approaches and processes for large-scale changes.

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Toward more user-centric OD: Lessons from the field of experience-based design and a case study

Article Abstract:

New approaches are used to study what the multidisciplinary field of interactive or user-centric and experience-based design (EBD) might bring to both organization development (OD) and health care improvement. The impact of EBD or experience-based codesign on OD specialists and health care practitioners are discussed.

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