The customer is always right there

Article Abstract:

Hepworth and Co, a customer relations management (CRM) firm with operations in Richmond Hill, Ontario, and Amersfoort, the Netherlands, help firms connect with their cliens through such ways as handling complaints, tracking client preferences and monitoring particular data that help define customer profiles. According to the firm's founder and CEO, Michael Hepworth, the average level of revenue that is at risk in Canadian firms as a result of unsatisfied clients has risen to 11% from 8.5% since 1996.

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Canada No. 1 in federal e-service

Article Abstract:

A new survey by Accenture, which is a leading consultant company, has ranked Canadian government as the global leader in providing online services. The second annual ranking of 20 countries and Hong Kong shows that Canada has surpassed Singapore and the United States.

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Firm bids to protect, profit with Web domain-name plan

Article Abstract:

Internet Content Management Registry Inc proposed the addition of two new domain name categories for the Internet. The dot -xxx category and the dot-kids category would introduce some form of regulation to the unregulated Internet.

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