Article Abstract:
Developing expert systems for insurance underwriting and claims processing is a difficult task because these disciplines are data-oriented. That is, procedures tend to be as variable as the data that insurance professionals are likely to encounter. There are, however, always recurring themes, which can be used as the basis for constructing mental models. Underwriters combine diverse data to produce abstractions - recurring themes - with the aid of experts, and these abstractions then become the basis for more complex abstractions.
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Article Abstract:
Narrow-minded building owners and corporate managers are the biggest obstacle to the remediation of indoor air pollution. Too often these individuals respond defensively when confronted with the problem. Instead, they should be gathering facts and soliciting the opinion of experts. To insure that managers respond rationally, complainants should enlist a credible spokesperson. A responsible manager will promise decisive action and make no unrealistic commitments, choosing the group meeting as his mode of communication.
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Article Abstract:
A survey of the factors that motivate information technology workers indicates that the needs of these specialists have changed over time. Today's 'techies' fall into two categories: data processors, who avoid social interaction and teamwork - like their counterparts in a 70s survey - and a new group: technology professionals, who are more achievement oriented and interactive. Insurance techies are a unique group in that they have fewer social and internal needs than techies in other industries.
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