Article Abstract:
Group insurance is growing due to employer demand because such programs enable companies to cut their expenses as low as that of the competition. Group plans are also preferred because they offer group members a discount in addition to the opportunity to spread out premiums via payroll deduction without costly finance charges. Insurers are advised to organize group business as a separate entity and to introduce a full product line that goes beyond the company's usual offerings in order to gain competitive advantage.
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Article Abstract:
Insurance customer service centers, which allow insurers direct customer contact, may change the role of the independent agent. These centers take away from independent agents' strongest asset, their relationship with the customer. Agents fear that using service centers will become mandatory, or that prices will be higher if they are not used. Agents and insurers should work together to increase efficiency and design a business plan. Additionally, agents should institute annual coverage reviews for their customers.
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Article Abstract:
Price is of paramount importance to the insurance consumer, but technical competence is what generates referrals. The Independent Insurance Agents of America's Technical Conference network gives producers a way to learn about technical coverage. The issues discussed in 1991 included multi-vehicle households, naming insureds on auto policies, uninsured motorist coverage and commercial general liability forms.
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