The importance of HR practices and workplace trust in achieving superior performance: a study of public-sector organizations

Article Abstract:

Using data culled through a survey of local government employees in the United Kingdom, this study examines the affect of bundles of human resource practices on workplace trust, commitment, job satisfaction and perceived organizational performance. Accordingly, study results lend support to the hypothesis that human resource practices are strong predictors of organizational performance and trust.

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HR practices, organizational climate and employee outcomes: evaluating social exchange relationships in local government.

Article Abstract:

UK local government workers were studied to assess the effects of social and negative exchanges on work-related attitude and behavior. Positive exchanges led to enhanced worker attitude and behavior, while negative exchanges led to increased work-related stress and likeliness to quit. Exchange practices leading to increased motivation and enhanced work-related attitude were also studied.

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Affectual trust in the workplace

Article Abstract:

An examination of affectual trust in a large Australian workplace is presented. Specifically, an affect-based framework for trust made up of both emotional and cognitive elements is developed. A qualitative study of service-providing employees is then analyzed using the framework. Discusses how the framework can be used to help build trust in the workplace.

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