Stepping into the kitchen: lay clients as co-producers of a professional service

Article Abstract:

The article discusses the resulting outcomes of client involvement in service provision in two medical service organizations and highlights the role of clients as either passive or involved.

User Contributions:

Comment about this article or add new information about this topic:

Comment:  (50-4000 characters)

Name:

E-mail:

Security Code:

Rewarding employee performance: line managers' values, beliefs and perspectives

Article Abstract:

A new study argues that the application and success of performance management systems is directly linked to the ways in which line managers apply such processes.

User Contributions:

Comment about this article or add new information about this topic:

Comment:  (50-4000 characters)

Name:

E-mail:

Security Code:

Pride, prejudice and performance: relations between HRM, diversity and performance

Article Abstract:

A new study investigates the effects of diversity on the design and implementation of human resource management activities.

User Contributions:

Comment about this article or add new information about this topic:

Comment:  (50-4000 characters)

Name:

E-mail:

Security Code: