Article Abstract:
Anaheim, CA-based CalComp Inc had successfully transformed its human resources (HR) department into a world-class operation by treating it as a business unit. Before the implementation of the two-year reorganization plan in 1987, the HR department had such a poor reputation inside and outside the organization that CalComp found it hard to recruit quality HR professionals. Recognizing the need for change, the maker of computer graphics peripheral products embarked on a program that would enhance its appeal as a good place in which to work, achieve continual improvements in productivity and responsiveness to customer needs, and maintain control and direction without sacrificing initiative. The company learned that establishing a world-class HR function entailed constant application of the advance stage of the organizational growth model, the use of the Success Model in marketing HR programs, and observation of key indicators to keep progress on track.
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Article Abstract:
Coca-Cola Fountain Manufacturing Baltimore Syrup Operation in Baltimore, MD, succeeded in transforming itself from a 'bad-luck plant' into a high-performance organization in just four years by implementing the concept of employee involvement. Introduced in 1991 by the plant's new general manager, Harrison Bentley, employee empowerment came to be accepted as an important tool for the plant's success. A design team created three types of work teams to handle the workload. The functional team is in charge of an entire segment of the work process, such as shipping or maintenance. The process team is responsible for handling various packages of finished products. The third team, the multifunctional satellite team, is assigned to specific projects. The progress of these teams is discussed.
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Article Abstract:
St. Vincent Medical Center (Toledo, OH) changed its organizational structure by creating a human resources (HR) representative program in summer 1990.The objectives included improving service throughout the organization, eliminating the need to hire additional personnel, and improving the cooperative atmosphere of the HR function. The former organizational structure was based on typical functional and specialized lines, with each worker in the HR department having specific responsibilities. The new structure involved the use of HR representatives, who were given the responsibility to provide a variety of services to executives in their departments. The representatives had to be available at all times, and they had to provide consistent service to all employees.
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