The dimensions of service quality for hospitals: development and use of the KQCAH scale
Article Abstract:
A survey of patients on hospital service quality by using the Key Quality Characteristics Assessment for Hospitals (KQCAH) scale is discussed. Additional information on the methodology used to develop the KQCAH instrument is included.
author: Sower, Victor, Duffy, JoAnn, Kilbourne, William, Kohers, Gerald, Jones, Phyllis
Publisher: Lippincott Williams & Wilkins, WK Health
Publication Name: Health Care Management Review
Subject: Health care industry
ISSN: 0361-6274
Year: 2001
Statistical Data Included, Surveys, Hospitalization, Public opinion, Patients, Hospital care
Managing the care of health and the cure of disease - part 1: differentiation
Article Abstract:
An analysis of hospitals' administration and health care management issues is offered. Additional information on the key principles of hospital administration and services is included.
author: Glouberman, Sholom, Mintzberg, Henry
Publisher: Lippincott Williams & Wilkins, WK Health
Publication Name: Health Care Management Review
Subject: Health care industry
ISSN: 0361-6274
Year: 2001
Managing the care of health and the cure of disease - part 2: integration
Article Abstract:
Information on hospitals' administration issues and coordination of health care services is offered. Additional information on hospital operations and management of community health services is included.
author: Glouberman, Sholom, Mintzberg, Henry
Publisher: Lippincott Williams & Wilkins, WK Health
Publication Name: Health Care Management Review
Subject: Health care industry
ISSN: 0361-6274
Year: 2001
subjects list: United States, Services, Health care industry, Hospitals, Analysis, Physician and patient, Physician-patient relations, Medical case management, Hospital administration
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