Article Abstract:
The employment outlook for quality professionals appears bleak as successful organizations of the future will neither have quality departments nor provide job titles with the word quality. Quality professionals will have to adapt themselves to becoming a part of the organization's value chain and adding value rather than cost. They will have to reshape their existing positions in accordance with the organization's future needs. Customer-sensitive, knowledge-creating and agile enterprises will use quality professionals to improve business performance.
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Article Abstract:
The future of the quality profession is bright as quality professionals are becoming capable of delivering solutions as per the customers' growing expectations. The increasing dependence of society on quality products and services will increase the demand for quality professionals. The rising complexity of products and use of computer technology will have to be backed by quality to insure proper functioning of products. The quality professional of the future should possess the ability to work with other people.
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Article Abstract:
It has been possible to identify 21 people whose individual and collective views will encourage thinking about how quality will be applied in the 21st century. These people are all original thinkers who are seeking to address issues arising from the entry of quality into the Information Age. It is clear that quality will have many different applications in the 21st century. It will also play a key role in improving equality in areas such as access to higher education and advanced health care.
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