Article Abstract:
A new total quality management model for the performing arts has been proposed to replace the traditional arts organization management model. The new model was envisioned to change the role of arts organization management to that of a facilitator-presenter of a process-oriented service. It would bank on the volunteerism of quality professionals in vital organizational roles. Its main focus would be on the establishment of loyalty, commitment and interaction between the community and the performing arts organization.
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Article Abstract:
Digital Equipment Corp has embarked on a corporate quality mission using a Total Quality Management strategy. This mission is to surpass customers' expectations utilizing the best methods with total employee participation. In relation to this, an innovative planning tool has been put to practice that would involve continuous development of planning procedures, coordinated efforts among all levels and departments, planning propelled by facts and objectives and tactical plans that would include the whole organization.
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Article Abstract:
Parker Brothers initiated its WorldClass Management program to hasten the delivery of products to the market in the face of growing competition from other companies. The program included thesetting up of training and education sessions for employees in all levels, aside from a cost-awareness program that provided incentives for employees who submit improvement and cost-saving proposals. The program proved to be successful, as profitability improved and cost-savings reached $2.3 million.
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