The product parenting process

Article Abstract:

Manufacturers should monitor product performance in the field to identify or correct variations by using a process of product parenting. This process ensures that a currently-manufactured products meet customer requirements and specifications. Product parenting involves a number of steps including ordering a product using regular customer procedures, inspecting the product and verifying product performance. Reporting on findings of product parenting should be done in the spirit of cooperation and group participation.

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COPIS focus

Article Abstract:

Adynamic improvement of customer service quality depends largely on the proper definition of customers' requirements. COPIS which stands for customer, output, process, input, supplier, can create the right conditions for the work process. COPIS has wide-ranging applications that have optimum effectiveness in cross-functional groups. COPIS works not only on a process but also on departments, divisions ororganizations.

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Industrywide shakeout

Article Abstract:

The three largest automotive manufacturers in North America are discussed with emphasis on their quality control management. The three companies have decided to raise standards for quality not just for themselves, but for their suppliers and auditors.

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