The law of producing quality

Article Abstract:

Corporations can ensure client and employee satisfaction, as well as better productivity from workers, through total quality (TQ) management. However, companies need to realize that TQ is affected not only by market forces, but by leadership as well. Leaders in a TQ workforce must be able to motivate their employees into producing more products of better quality, using both economic and non-economic incentives. To be effective, they must systematically relate the incentives to productivity and satisfaction.

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Teach what you preach: Higher education and business: Partners en route to quality

Article Abstract:

A follow up study, the University Enterprise Partnership for Total Quality Management, aimed to bridge the gap between the demands of business and attitudes about TQM, being provided to higher education students.

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Why quality gets an 'F'

Article Abstract:

Issues of quality management when the bottom line overrides a focus on customers needs are discussed.

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