The customer-focused quality leader

Article Abstract:

Customer-focused quality is above all the task of a company's leadership. A Forum Corp study shows a customer-focused quality srategy is adopted when a leader has a strong commitment to it as a philosophy for operations or as a solution to losses stemming from competition or customer dissatisfaction. For a company to imbibe this philosophy, leaders' lives need to express this belief in quality and conveying this commitment to the organization must be a priority. Their policies must reflect devotion to their clientele, cultivate team spirit among employees and keep the company focused on long-term aims.

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Plastic injection molding presents unique quality challenges

Article Abstract:

Improving quality in the increasingly competitive business of plastic injection molding requires a complete reorganization of the traditional relationships between plastic molders and original equipment manufacturers. (OEMs) Molders and OEMs must cooperate earlier in the product design process and take a comprehensive approach to continuous quality control. OEMs and molders need to share the common goal of customer satisfaction and act as if they were departments of a single organization.

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Change the way people think: the use of quotes can influence the way employees view new quality initiatives

Article Abstract:

Quotes and comments can be a very effective way of conveying quality management ideas to employees. They produce a very fruitful dialogue and show that quality management is relevant to everybody.

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