faqs.org » Abstracts Index » Abstracts » Engineering and manufacturing industries

Quality you can bank on: a Texas blood center discovers the benefits of ISO certification

Article Abstract:

The South Texas Blood and Tissue Center in San Antonio, TX, was the first blood and tissue center in North America to gain ISO 9002 accreditation. The certification process positively affected all the center's services. Extensive system redesigns were undertaken for activities including error and accident management, contract review and process change control, and the internal auditing process led to an ongoing opportunity for improvement. Gaining ISO registration forms the basis for establishing a quality management system.

Standards, Analysis, ISO 9000 (Standard), Blood banks

---

Getting employee buy-in to quality management

Article Abstract:

It is common for organizational recruiters to foster unrealistic expectations in job applicants. The repercussions of these unmet expectations can be damaging. The ability to create realistic expectations among new employees is particularly important for companies committed to quality management. Job applicants must be given realistic information about what it is like to work in a quality management environment. This process may involve a quality team interview.

Employee recruitment

---

Some parts © 2012 Advameg, Inc.