Quality approach supports engineering education reform

Article Abstract:

An evaluation is presented of SUCCEED (the Southeastern Universities and Colleges Coalition for Engineering Education), an innovative model which has been developed for the improvement and assessment of quality. The programme is seen to be effective when employed in other economic sectors.

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Fire in the hole!

Article Abstract:

Continuous improvement is discussed with emphasis on its benefits in quality management. The importance of agreeing on a baseline and measuring value is highlighted.

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Saving the Internet survivors

Article Abstract:

An excerpt from The Best on Quality, Vol 12, shows that e-business must embrace a successful customer relationship strategy.

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