Making performance appraisals consistent with a quality environment

Article Abstract:

Traditional employee performance appraisals, such as the embodying management by objectives, often contradict the principles of total quality management (TQM) since they create an atmosphere of fear among employees. A more TQM-oriented approach to performance appraisals should define and include positive behaviors as ratable factors. It should also include indicators of customer satisfaction as ratable factors and should recognize the efforts of employees to promote continued process improvement. Other key features of TQM-oriented appraisals are discussed.

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Three steps to competency

Article Abstract:

The introduction of ISO 9001:2000 created doubts among the business enterprises over the standards that determine the employee performance affecting product quality, and how the competency should be measured and documented. A three step system for defining the employee competency and recording the results is recommended.

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Eight steps to sustain change

Article Abstract:

Problem solving involves identification of the problem then finding a solution. Eight steps on how to eliminate resistance to changes and successfully solve problems are discussed. Typical problem solving and improvement model, as well as sources of resistance change, are also presented.

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