Implementing quality one class at a time

Article Abstract:

Total quality management (TQM) in an educational setting involves a process of empowering students to be responsible for their own learning. A professor decided to implement TQM in one of his classes with the aim of improving the learning process of students. The course chosen was Manufacturing Processes which covers areas of operations management such as reliability, quality control, planning and scheduling, as well as inventory management. The principles of customer satisfaction, employee involvement and instructor commitment, among others, served as basis for improving the course.

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Obstacles to implementing quality

Article Abstract:

The positive and negative factors which affect implementation of a quality management system are presented. The benefits of the proper application of a total quality management system (TQM) are described with reference to TQM and non-TQM firms.

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Quality management systems: TQM vs. BPR

Article Abstract:

The terms total quality management (TQM) and business process reengineering (BPR) are explained and compared. A study is conducted to have a close look at how companies are using TQM and BPR irrespective of their major differences.

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