How to succeed in a world dominated by cyberspace

Article Abstract:

Information technology pervades the home and work environments of most people in the late 1990s such that they believe they can no longer function without all these technological advancements. Success in their profession requires engineers to go beyond the use of technology and calls for them to pay particular attention to the human element in relations with clients. a number of tips are suggested that would help engineers maximize their ability to promote good relationships with customers.

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First in, last out

Article Abstract:

The importance to contractors of maintaining good relationships with existing customers is highlighted. Methods of gaining customer loyalty and addressing problems and complaints efficiently are described.

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Succession factor

Article Abstract:

The significance of succession plan for business organizations is examined.

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