Category 6: quality and operational results

Article Abstract:

The Malcolm Baldrige National Quality Award employs criteria to help firms to improve their operations. The sixth of seventh categories for the award deals with quality and operational results. This category requires applicant to present an evaluation of various corporate results considered vital to customers. The sixth category provides a link between quality issues and customers which eventually leads to better quality system processes and practices. This category, however, does not include customer satisfaction.

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Category 5: management of process quality

Article Abstract:

The Malcolm Baldridge National Quality Award criteria has been used as a tool for self-assessment and self-improvement. The criteria covers all areas of business. The fifth category, Management of Process Quality, involves design, production, support services, supplier quality and quality assessment. Companies that have won the award have been successful in the area of customer and employee satisfaction, quality, cost, time and reliability.

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Three receive national quality awards.

Article Abstract:

Details of the winners of the 2006 Malcolm Baldrige National Quality Award are presented.

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