Article Abstract:
A high performance organisation can be built by integrating different quality standards such as ISO 9000, Baldrige Criteria, Six Sigma and Lean and Balanced scorecard. These approaches are not independent of each other and can work in a mutually supporting and integrated manner.
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Article Abstract:
A method grounded on the plan-do-check-act (PDCA) is important as that presents wider techniques for using TL 9000 measurements to constantly develop telecommunication products and services of TL 9000 compliant organizations.
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Article Abstract:
The various standards for quality management systems are discussed.
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