Article Abstract:
Many organizations are using the Malcolm Baldrige National Quality Award criteria to pursue their goal towards achieving performance excellence. This development brings into focus 10 core values which serve as basis for the criteria. The customer-driven quality value requires organizations to focus on meeting customer demands, where continuous improvement and learning increase organizations' prospects of maintaining a competitive edge. Adopting the management by fact value provides organizations with a strong foundation for effective planning, decision making, and work force participation.
User Contributions:
Comment about this article or add new information about this topic:
Article Abstract:
The service-supplier certification is necessary in the improvement of quality management among service and manufacturing companies. In the research performed by D.A. Garvin, there are eight dimensions of quality and these dimensions lead to customer satisfaction. The certification process involves the determination of measurable factors of the service to be provided, establishment of performance parameters on the measurable factors and improvement goals. The long-term customer-supplier relationship is maintained through continuous improvement.
User Contributions:
Comment about this article or add new information about this topic:
Article Abstract:
The initial investigation and supplier visit are two phases involved when searching for an international supplier. It is necessary to seek supplier availability worldwide. Also, a feasibility study about the background and stability of the company and the country being considered must be performed in the partner selection. An ISO 9000 certification is an adequate criterion when surveying a potential partner. The five elements and items of supplier survey are evaluated to determine the capability of the potential partner.
User Contributions:
Comment about this article or add new information about this topic: