ACSI report says customer satisfaction still falls short

Article Abstract:

Results of the first quarter report from the 1998 American Customer Satisfaction Index showed dissatisfaction in a number of service industries. The national index was up by to 71.9 points despite declines in the airline, parcel/overnight shipping and telecommunications industries. Findings also indicated that American moviegoers were satisfied with the motion picture industry. Moreover, the index for hospitals rose by five points over 1997 figures.

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Customer satisfaction: satisfaction index up one percent; travel industry a factor

Article Abstract:

According to American Customer Satisfaction Index (ACSI) customer satisfaction rose a significant 1.2% in the last quarter and now stands at 7308 on a 100-point scale. Improvement in the travel sector, including airlines and hotels, contributed greatly to this increase.

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Customer satisfaction scores hold steady

Article Abstract:

Consumer satisfaction, as measured by the American Customer Satisfaction Index (ACSI), for different industry is presented. The results of household appliances have shown a decline while it has improved for personal computers, consumer electronics and e-business.

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