12 rules to make your ISO 9000 documentation simple and easy to use

Article Abstract:

ISO 9000 registration requires companies to document their quality efforts. While there is no prescribed format or structure for the documentation process, the best process is one that is simple and easy to use. Twelve rules for developing an effective documentation process are offered to organizations seeking ISO 9000 registration. These rules include writing a simple quality policy, observing the principles of parsimony and conciseness, making documents user-friendly, and making revisions easy.

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After the Quality Audit: Closing the Loop on the Audit Process

Article Abstract:

The Audit Function Improvement Process is an effective method for resolving problems by preventing misunderstanding of the results of an ISO 9000 audit. The process defines the steps that organizations should take after receiving a completed audit report. The first step involves presentation of the audit by the auditor and the second step is clarification of the corrective action requests by the auditor. Interaction between the auditor and the auditee is an essential part of the process.

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From Deming to ISO 9000:2000

Article Abstract:

A successful quality program requires management to take a leading role in its implementation. guidelines range from the work of W. Edwards Deming to international standards such as ISO 9000:2000. Management responsibilities for quality are discussed.

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