NEXCE targets CE now

Article Abstract:

NEXCE, Synnex's consumer electronics division, was launched in September 2006 to help the company and its manufacturer partners attract more retailers, IT integrators, and custom installers. NEXCE supplies five key markets: national, regional and independent retailers, custom installers and specialty photo stores, and it offers various services to its clients, such as a consignment program.

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Bad service kills off clients

Article Abstract:

Independent or regional retailers should consider screening the movie "American Gangster" to their service and sales staff, because the beginning of a movie can teach an important lesson. The character Bumpy Johnson died of a heart attack in a big, empty store, with no employees around. The importance of good customer service is highlighted.

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PRO Group forges new direction

Article Abstract:

The management techniques adopted by the PRO Group Inc. to retain its employees are described.

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