Article Abstract:
UK law gives rights to consumers wishing to return faulty goods. Goods offered for sale must fit their description, be safe, be suitable for the purpose for which they are intended, be durable and have no minor defects. However, it is important to return a faulty product as soon as possible. Consumers have a legal entitlement to a full refund. It is not possible to return a second or shop-soiled item purchased in a sale if the defects were clearly indicated at the time of purchase. Paying by credit card offers additional protection, with the card issuer being jointly liable with the retailer for any defects in items costing more than 100 pounds sterling.
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Article Abstract:
The Sale and Supply of Goods Act 1994 has amended many of the areas suggested by the Consumers' Association, and in doing so has improved consumer rights in the United Kingdom. Goods now have to be of a 'satisfactory quality' in terms of safety and durability, rather than the 'merchantable quality' of the previous 1979 act. High-street retailers' policies differ when goods are returned, although most major retailers will offer a money back scheme or an exchange of goods.
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Article Abstract:
The law states that when you buy goods, they must meet the description given, be fit for purpose, and be of satisfactory quality. Some of the ways to claim your rights when you do not get any help from the shop where you bought the goods are provided.
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