Office Depot adds speech recognition

Article Abstract:

Office supply store operator Office Depot has been conducting trials on speech recognition technology to assist customers find a store or order a catalog. The system will enable customers to place orders, check on availability and pricing and find out about the status of their orders. The speech recognition service provided by NetByTel will also enable customers to ascertain what components they need for their existing equipment.

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Survey: banks reduced mail volume

Article Abstract:

A Postal Operations Survey conducted by the American Bankers Assn has revealed that banks have reduced the volume of mail they have distributed since 1996. The report stated that banks mailed 7.92 billion pieces in 1999 which is lower by 17.7% from the 9.6 billion pieces they mailed in 1996. The decline has been attributed to a combination of factors including cost-reduction measures such as combined statements.

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Dell offers Internet access to consumers

Article Abstract:

Computer direct market Dell Computer Corp of Round Rock, TX, has launched its Dellnet bundled Internet-access program. Under the program, the company will offer personal computers with one year of Internet access for just under $1,000. The Dellnet service, which will feature 20 megabytes of online storage space, links to e-commerce sites and a customized portal, is targeted at the home consunmer market.

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