Article Abstract:
Developers of help desk packages have implemented alert systems that inform help-desk technicians regarding situations that need their attention. Datawatch Corp of Wilmington, MA, has added the Q-Alert module to its Q-Support help-desk software which allows technicians to be informed via alpha numeric pagers about problems. DK Systems Inc of Chicago, IL, said that the new alert system for its DKHelpDesk product boosted the communications to technicians, and enable the help desk to keep in closer touch with the systems it covers.
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Article Abstract:
Dow Corning Corp is implementing a series of point solutions that defy existing framework systems management packages. The plan was laid by a 25- member global competency group led by Don Southwell that aims at an effective and flexible system to detect snags even before Dow Corning's systems break down. The company gained a 'Best Practices in Enterprise Management' award for the systems management solution which it also plans to roll out in its facilities in Asia, South America, Australia and Europe.
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Article Abstract:
Nantucket Community Bank has launched its Internet banking service in Apr 1997. The innovative venture has made the bank competitive with larger institutions with the help of a one-man MIS support staff. It has also allowed the bank to meet expanding customer expectations. The bank relies on NCR Corp for its software and hardware products to power its automated phone- and Internet-based banking services.
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