A&E network sets IT goals for '98

Article Abstract:

A&E Television Networks' officials have outlined a new business plan which builds upon a previous one implemented roughly in 1992. The company hopes to maintain its customer rating of more than 80% and improve it during 1998. Three objectives outlined in the new strategic plan include the expansion of the help desk's support hours, the provision of more preventive maintenance and the closure of the loop with customers after new equipment is installed.

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HP, Microsoft focus on simplifying enterprise computing

Article Abstract:

Microsoft Corp and Hewlett-Packard Co have formed an alliance to help customers reduce the total cost of ownership of big enterprise-computing environments. The partnership also seeks to help companies simplify their information technology management. The companies will integrate their products and services to deliver on their promise. Some observers, meanwhile, are wondering how the alliance will affect Microsoft's similar set-up with Digital.

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Curtis 1000 outsources

Article Abstract:

Curtis 1000 aims to provide its end users with a higher level of support by outsourcing tis entire help desk to Support Technologies Inc. Curtis felt that it was necessary to expand the level of service to its internal customers as the business became larger and the number of its users increased. Another factor influencing the decision to outsource is the increasing difficulty of recruiting, training and retraining good help- desk staff.

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