Ritz-Carlton and EMC: the gold standards in operational behavioral differentiation

Article Abstract:

A discussion is made regarding Ritz-Carlton Hotels and the EMC Corporation, two companies whose customers-centric behaviors differentiate them from their competitors and have produced extraordinary levels of business performance. Thus Gold Standards of these hotels are reward for employees for good work done and for taking the initiative to solve the problems that created operational behavioral differentiation.

Author: Bacon, Terry R., Pugh, David G.
Publisher: John Wiley & Sons, Inc.
Publication Name: Journal of Organizational Excellence
Subject: Business
ISSN: 1531-1864
Year: 2004
Product standards, safety, & recalls, Standards, Evaluation, Customer service, Ritz Carlton Hotel Company L.L.C., Support services

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The rise of the smart business travelers

Article Abstract:

Airline organizations and hotels are experiencing raise in the costumers as the number of business travelers increased. Many airline services and hotels are coming up with new facilities and services to meet the demand. Few of the best hotels and airlines are also presented.

Author: Lehane, Mark
Publisher: Global Finance Joint Venture
Publication Name: Global Finance
Subject: Business
ISSN: 0896-4181
Year: 2005
Market share, Air Transportation, Scheduled, And Air Courier Services, Labor Distribution by Employer, Airlines, Statistics, Company market share, Visitors, Foreign, Foreign visitors

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What's your request? Wyndham international's answer for transforming culture and enriching employees' experience

Article Abstract:

Dallas-based Wyndham International, Inc.'s, Wyndham ByRequest, proved to be an effective customer loyalty program in transforming the culture and enriching the employees' lives while better meeting the guests' needs.

Author: Heise, Steve
Publisher: John Wiley & Sons, Inc.
Publication Name: Journal of Organizational Excellence
Subject: Business
ISSN: 1531-1864
Year: 2006
Marketing procedures, Vocational guidance, Workers, Customer relations, Wyndham International Inc., WBR

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Subjects list: United States, Services, Hotels and motels
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