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Moving beyond the Baldrige: a call for a systems award for quality improvement

Article Abstract:

The Systems Award for Quality Improvement would require the empowerment of all employees within an organization. All employees would participate and be able to communicate with anyone else in the organization. A reward system that focused on cooperation, so all employees are winners, would need to be in place.

Quality Control Management, Innovations, Achievements and awards, Organizational change

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Learning from Baldrige winners at the University of Alabama

Article Abstract:

The University of Alabama Quality Advisory Board, comprised of private sector Malcolm Baldrige National Quality Award winners, established a mission statement, value set and vision statement for the university. The positive results are already evident.

Colleges & Universities, Colleges, Universities, and Professional Schools, Colleges and universities, Management, Case studies, Universities and colleges, College administration, University of Alabama (Tuscaloosa)

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TQM self-assessment evolves and promotes strategic learning at Ericsson Espana S.A.

Article Abstract:

The assessment process is more centralized and used at higher level, to broader areas rather than functions. The relationship between self-assessment and the level of learning in a hierarchical level is depicted.

Organizational effectiveness, Total quality management

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