A new study identifies the omakes and breakso of diversity initiatives

Article Abstract:

The survey carried out in spring of 2003 finds the factors that were connected with successful diversity initiatives, and the difficulties to efficient accomplishment of these initiatives. Susan Sturm's four principles suit for effective workplace problem solving. Complex issues relating to the improved representation of minorities, which quickens the progress, are discussed.

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Listening to the voice of the customer is the key to the QVC's success

Article Abstract:

The customer-focused services that led to the success of QVC, an electronic retailer, are mentioned. The factors like customer satisfaction, trust and loyalty emphasized. The prompt response to customer inputs is the reason for such huge customer loyalty.

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Six principles for designing the accountable organizations

Article Abstract:

Issues that affect the organizational performance are discussed. Six standards of job and organization design that develop organizational performance are presented.

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