Article Abstract:
A recent study showed that one of the most stressful occupations in the US is that of a financial services salesperson. A model showed that individual traits and organizational factors often caused job stress, which can lead to reduced satisfaction, productivity and commitment and increased absenteeism, turnover and burnout. Managers are advised to reduce job stress among their employees by teaching them better time management skills, hiring efficient sales assistants to handle most of the routine tasks. Sales managers must provide more freedom and more constructive feedback to their salespeople.
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Article Abstract:
An important aspect of customer service that greatly influences consumers' choice of retailers and service providers is the manner of seller response to customer complaints. Retailers and service providers should therefore encourage dissatisfied customers to seek redress so that they may have the opportunity to solve the problems and retain the customers' business. Customers who are satisfied with the action provided for their complaints are more likely to repatronize the seller or service provider and may even engage in positive word-of-mouth behavior.
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Article Abstract:
Leisure service providers can increase revenues and improve customer relationships by improving the quality of servicescape. Servicescape refers to the physical elements of service facilities. Factors such as layout, electronic equipment, aesthetics, seating and cleanliness have been found to be directly related to the length of time the customer stays at the facility. Servicescape also affects the views of customers regarding customer quality.
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