Distribution dilmemmas

Article Abstract:

The development of automated warehouses is a key aspects of electronic commerce, and is one area where problems have been found. Fulfilment is a key issue for consumers, and may be more important than price. Traditional warehouses have not always been appropriate for e-commerce, and consumers are sometimes deterred by shipping costs, if they purchase physical goods. Catalog retailers geared to the delivery of individual orders have an advantage. Some products can be delivered over the internet, such as music and software.

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The coming backlash in privacy

Article Abstract:

The impact of a move toward privacy on online retailing is examined in detail.

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Back in the real world

Article Abstract:

Online retailing was once seen as likely to pose a serious threat to conventional retailers, and traditional retailers were seen as having delayed entering online retailing for too long to be able to compete. This view ignores consumer preferences, and the pleasure that many people take in shopping. Distribution costs can erode the advantages of online commerce. Consumers can find information on products through the internet, and shop offline. Retailers can blend online and offline operations, creating greater flexibility.

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