FRANCE: AUCHAN AND FOOD SAFETY

Article Abstract:

Although health emergencies appear to be inevitable, it is possible to limit the risks by anticipating food crises and reacting rapidly in order to reassure consumers. Auchan, the French retailer, has clearly understood this and has set up an initial work group since 1986, which includes department heads, local administrations, and consultants. Auchan now has a check list of 600 questions and gives its employees hygiene training every year. It has also set up a 'quality visa' with an audit concerning food safety, upstream and downstream traceability for products, and crisis management. The group has also produced a specifications sheet for industries at risk. Auchan appears therefore to be well armed to take the right decisions at the right time.

Production management

FRANCE: A NEW ORGANISATION FOR CONTINENT

Article Abstract:

In France, Continent is testing a new hypermarket management system in its Mont Saint Aignan hypermarket. This new operating system and hierarchical organisation is based on linearity, with the separation of management functions and events in departments, replacing a single department head who handles everything with a team of specialists - one in charge of food, one in charge of non-food, and on in charge of the store's marketing. Continent's national management says that other systems are also being tested. The one which works best will become the model for all of the retail chain's stores.

Comment:

Has begun hypermarket management system tests for its Mont Saint Aignan hypermarket

Continent-Hypermarches, CON

FRANCE: AUCHAN SELLS INSURANCE

Article Abstract:

Auchan is now selling insurance products. It has tested automobile insurance and home insurance in 15 of its 118 hypermarkets in France since 17 May 1999. This new service, named Auchan Assurance offers only four products for the time being: home insurance, and three varieties of automobile insurance. These insurance products have no special conditions and are for all of the retail chains customers.

Property & Liability Insurance, Direct Property and Casualty Insurance Carriers, Property and casualty insurance