The new I.T. priorities

Article Abstract:

Survey by BRW 1000 on Australia's 50 largest companies indicates that 22 were likely to spend more on technology in 2005 than the previous year; only 12 were to reduce their spending in that area. The most popular areas for spending included security, transfer of voice communications to data networks and wireless and mobile technology. The issues that these companies were less likely to concentrate were outsourcing services or moving them overseas.

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The pay puzzle

Article Abstract:

Customer satisfaction is one of the fastest growing performance measures for sales people. High technology industries and financial services are equalizing the remuneration ratio between fixed salaries and bonuses. Increase in rewards with some reduction in base salary is seen as a better tool to motivate the sales team.

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Fawlty powers

Article Abstract:

Poor communication between a company's sales and marketing team leads to loss in sales. Companies must ensure that telemarketing teams are adequately trained to deal with sales leads.

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