The design of performance measurement systems for management learning

Article Abstract:

Certain central issues that management must consider in the design and operation of a reliable measurement system are focused to facilitate and expand the learning required. The two assumptions that make such learning imperative involve the nature of organizations as living systems and the increasing rate of significant environmental change those repairs more frequent adaptation of measurement systems is presented.

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On becoming adaptive: the new imperative for survival and success in the 21st century

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The need for business organizations to change their structure and attitude towards consumers, in view of frequent changes in the nature of competition, is discussed.

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Building trust for excellence in performance and adaptation to change

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Methods for achieving sustainable business performance excellence are discussed.

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