Managing innovation in public services: European and international experience

Article Abstract:

A client-centered approach can help public service managers improve delivery and performance. Possible methods include shared learning and development for staff, flexible operating and decision-making structures, identification of capabilities and deficiencies, and an overall vision to drive objectives. This is similar to the business process re-engineering approach used in the private sector.

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Delivering the message in challenging times: the relative effectiveness of different forms of communicating change to a dispersed and part-time workforce

Article Abstract:

Effective corporate communication in a fluctuating labor resource market relies on identifying, understanding and responding to resistance. Management should recognize the isolation inherent in a flexible workforce, address the need for meetings to improve teamwork, acknowledge self-esteem issues, reaffirm company values and accept responsibility for clear communication.

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Developing managers in the 1990s public services: new requirements in public service management development

Article Abstract:

Management development processes have adopted new practices to meet a wide variety of emerging challenges. These processes include agreeing on objectives, allowing time for thorough understanding, emphasizing communication, integrating different viewpoints and recognizing development needs. These management skills increase collaboration and problem-solving.

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