Foreign expansion in service industries: Separability and human capital intensity

Article Abstract:

An investigation on the effect of operating in service industries, in which separability and human capital intensity factors influence the choice of foreign entry mode and expatriate staffing decisions, is done. Results draw implications for the Foreign Direct Investment (FDI) literature and offer a novel perspective on the factors influencing the internationalization of service firms.

Author: Delios, Andrew, Bouquet, Cyril, Hebert, Louis
Publisher: Elsevier B.V.
Publication Name: Journal of Business Research
Subject: Business, general
ISSN: 0148-2963
Year: 2004
Management dynamics, Management, Foreign investments, International aspects, Company business management, Services industry workers, Service industries workers, Foreign direct investment

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Service climate and organizational commitment: the importance of customer linkages

Article Abstract:

The organizational commitment of employees performing customer relationship management duties in services industries is analyzed.

Author: Bergeron, Jasmin, Ferguson, Ronald J., Paulin, Michele
Publisher: Elsevier B.V.
Publication Name: Journal of Business Research
Subject: Business, general
ISSN: 0148-2963
Year: 2006
United States, Employee loyalty, Customer relationship management

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Does gender moderate the effects of role stress in frontline service jobs?

Article Abstract:

Gender influence on employee stress levels is evaluated by focusing on frontline services industry in Turkey.

Author: Babakus, Emin, Yavas, Ugur, Karatepe, Osman M., Avci, Turgay
Publisher: Elsevier B.V.
Publication Name: Journal of Business Research
Subject: Business, general
ISSN: 0148-2963
Year: 2006
Turkey, Job stress, Job satisfaction, Sexism

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Subjects list: Human resource management, Services industry, Service industries, Company personnel management, Evaluation, Influence
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