Help the help desk

Article Abstract:

The methods to manage the help desk of an organization effectively are discussed. An effective help desk should deliver adequate return of investment, understand the existing IT asset inventory, document staff responsibilities and examine customer satisfaction ratings.

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Video hits

Article Abstract:

The advantages of using video conferencing technology for business proposals, conducting meetings and conferences etc., are discussed. Other benefits emanating from this new technology usage like giving injections and learning to take prosthesis are also discussed.

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The personal touch

Article Abstract:

Salient features of latest technological innovations like digital handwriting, and video email, which lend a personal touch to customer relations in businesses, are discussed. Information about these products and their prices is presented.

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