Customer feedback: looking for answers

Article Abstract:

Accounting firms can increase the number of clients and provide greater satisfaction to current clients through a client survey. A survey will identify client needs and the accounting firm's weakness in satisfying these needs. The accounting staff will have direction to ensure that client needs are met.

User Contributions:

Comment about this article or add new information about this topic:

Comment:  (50-4000 characters)

Name:

E-mail:

Security Code:

Expense management - a bugbear for small businesses

Article Abstract:

Accounting firms which successfully manage their expenses can assist their clients to do so. This practice also assists accounting firms to spend more time decreasing their taxes and to develop their strategic plans. The Australian goods and services tax will require stronger reporting of expenses.

User Contributions:

Comment about this article or add new information about this topic:

Comment:  (50-4000 characters)

Name:

E-mail:

Security Code:

Sudden impact

Article Abstract:

The four C's of the 'impact cycle' - capacity, connection, client alignment and correction are described. If client satisfaction and retention is the firm's main aim, any of the components of the impact cycle cannot be ignored.

User Contributions:

Comment about this article or add new information about this topic:

Comment:  (50-4000 characters)

Name:

E-mail:

Security Code: